Terms and Conditions

Commissions

Commissions are accepted by email or post.

Commissions by email may be instigated by emailing enquiry@BespokeCraft.com. We welcome and encourage discussion of the commission by 'phone

Commissions by post may be instigated by writing to:

BespokeCraft
Ormiston
Wester Essendy
BLAIRGOWRIE
PH10 6RD

We reserve the right to decline all commissions.

Payment

Payment is required before commissions are dispatched unless otherwise agreed.

Typically, we will provide images of the completed or nearly completed commission by email seeking agreement that the commission is as required.  An invoice would typically then be emailed for online payment by debit/credit card or PayPal using the online PayPal system.  We do not accept debit/credit card payment by 'phone.

Cheques, made payable to BespokeCraft, are accepted.

Pro-forma invoices can be provided by agreement if required.

Delivery

An estimated dispatch date and estimated delivery costs will be given as part of the commissioning process. 

Consignments will require a signature on delivery.

Returns

All orders are carefully checked before despatch, but should an error occur or the goods be found to be faulty/damaged or not fully to your satisfaction and you wish to return them to us please contact us first.  We will advise how we wish the goods to be returned. We reserve the right not to refund postage costs if these procedures are not followed.  Notification must be made within 10 days of receipt of the commission otherwise claims may not be entertained.

Notes:

• All items are made to order; we do not carry stock.
• All prices displayed on the web site are for guidance only and are not an offer; the final price to be agreed as part of the commission requirements process.  Postage costs are additional.
• We are not VAT registered.  There is no additional VAT to pay on the stated price except for postage.
• We reserve the right to alter specifications.
• All goods remain our property until paid for in full.
• BespokeCraft customers assume responsibility for the goods being reasonably suitable for the purpose for which they are required.
• We shall not be liable for any consequential loss arising out of any breach of condition warranty or contract on our part in respect of the Goods.  Our liability for any such breach in respect of the goods shall be limited to their net invoice value or (at our discretion) to the replacement of the goods.
• Errors and Omissions excepted.

Privacy

Where you provide personal information to BespokeCraft it will only be used for the service you requested.  We archive emails received and sent.   If you place a commission we store details of the commission, eg product decription, date, price, against your name and date.

Finance and Courier: We use PayPal for financial transactions, eg invoices and payments.  We do not have access to your financial details.  Likewise, we use PayPal for postage via Royal Mail and Parcelforce.   We do not store your postal addresss outside of PayPal.  PayPal is a US company; their privacy policy is here.

Third Parties: We do not pass any information to third parties.

Marketing: We do not use direct marketing, eg emails, newsletters etc.  In short, we will only reply to you; you won't hear from us otherwise.

Cookies: We use Google Analytics to help us understand how visitors access and traverse our website, eg, device type used, website pages visited and for how long.   We get no personal or sensitive information from Google.  Since Google provide us with agregated usage data we must assume Google have collected and stored the data.  Google is a US company; their privacy policy is here.

This privacy policy does not cover external websites linked from within this website.

Disclaimer

BespokeCraft's owner is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.

The materials on this site comprise the views of BespokeCraft's owner; they do not constitute legal or other professional advice.  You should consult your professional adviser for legal or other advice.

This site offers links to other sites thereby enabling you to leave this site and go directly to the linked site.  BespokeCraft's owner is not responsible for the content of any linked site or any link in a linked site.  BespokeCraft's owner is not responsible for any transmission received from any linked site.  The links are provided to assist visitors to the BespokeCraft site and the inclusion of a link does not imply that BespokeCraft's owner endorses or has approved the linked site.